Rod Warranty & Services
Customer satisfaction is the goal of a custom experience and we take great pride in the quality of work and time which goes into each rod. Highliner Rods offers a satisfaction guarantee with every rod we build.
Each of the rod manufacturers we work with provides rod blank warranties and we recommend customers refer to the instructions on these warranties for details of the warranty. G Loomis, Lamiglas, Sage, and Batson blanks usually include a limited lifetime warranty against blank failure. If a rod breaks, most of the warranties require that you send in the entire broken rod. The manufacturer will fit a replacement section to the rod and return it to you. If you choose to have the rod forwarded to us, we will contact you for approval of a nominal fee/cost estimate depending on the scope of repair needed. Most often, we will move the guides from the broken section to the new section, and restore the threadwork and finish to the original condition. Our goal is to return your rod to you in like new condition.
If your rod is in need of repair, we encourage you to contact us and we can discuss what is needed and how we can help. Please note, Highliner Custom Rods warranty does not cover failure due to damage caused by workmanship of others, or damage due to misuse, neglect or normal wear.